"Jahaan has the ability to make her team feel a strong sense of belonging to the organization. They were always well trained and service focused, and as a result it elevated our brand and the work we were doing. It also freed up my time to focus on other mission critical activities. Jahaan has a deep understanding of how to get a large staff to rally around a common service purpose. It’s a science and Jahaan has an incredible understanding of how that science works."


Connie Falcone
Former Executive Director, Chicago Cubs Charities

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"Jahaan’s experience with three major market teams sets her apart from the others. She brings a unique perspective to all of the obstacles that are faced when trying to build a world-class customer experience. She is extremely well spoken and has the ability to effectively engage with a group as well as provide very well rounded answers to any questions. Her empathy, ability to see the big picture, and depth of knowledge made her my go-to person in the league."


Eric Weisberg
Vice President, Marketing  Tampa Bay Rays

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"Working with Jahaan allowed us to carry out our vision of executing a world-class fan experience over the finish line. Her ability to connect with the front line, and her thoughtful approach to training allowed the front line staff to be outstanding brand ambassadors of our events. "


Meg Madden
Vice President, Event Coordination 

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"Working with Jahaan has given me the knowledge and confidence to inspire my employees to deliver excellent service day after day. She taught me the value of appreciating employees which in turn has led to better productivity because they know that they are important part of the organization and their work makes a difference."


Lauren Shadid
Manager, Fan Experiences and Brand Activation
Chicago Cubs, Spring Training Facility