At Game of Her Own
We transform the challenges of managing large staff groups and executing complex events into opportunities for customer experience excellence. Our experienced team is dedicated to ensuring that every interaction your guests have, from one-time special events and brand activations to full sports seasons, is both memorable and meaningful.
We’ve had the privilege to partner with major brands such as the NFL, MLB, Atlanta Braves, Ford Motor Company, PWC, and the Department of Defense. Through our staff training and event execution, we’ve helped these brands create exceptional guest experiences. Our services are tailored to meet your unique needs and are structured to elevate your customer experience, transforming your organization into an industry leader.
How we can work together to exceed your promises to your customers and clients:
Sports Organizations
You want your fans to have a world-class experience, but your front line is not delivering. You know once service delivery is unified across all teams your organization will consistently provide a world-class Customer Experience.
This must keep you up at night. We’ve been there. Don’t worry; We can help. We can help you take your organization to a premiere level that will allow you to compete on the basis of your customer experience and as a result, create loyal customers, and increase service metrics, while also improving employee engagement and retention.
Here are some of our popular service offerings:
- We will help you evaluate how your fan experience stacks up against the competition. Our comprehensive assessment will reveal your strengths as well as areas needing improvement.
- Once we’ve assessed your current standing and understand your aspirations, we craft a strategic program tailored to catapult your organization to where it needs to be. This could include creating a common purpose, setting behavioral standards, designing rewards and recognition programs, identifying key moments of truth, providing employee tools & resources, and giving clarity on the voice of the fan.
- We design customized training programs aimed at equipping your staff with the skills and knowledge needed to deliver first-rate service. Our training is adapted to your brand and business requirements, ensuring every fan interaction is a positive and memorable one.
Our training not only equips your staff with the skills to deliver first-rate service but also fosters a culture of excellence, ensuring every fan interaction remains positive and impactful long after the training is over.
Are you ready to bring your vision to life? Let’s connect and discuss how we can partner together to elevate your customer experience.
Experiential & Brand Experience
At Game of Her Own, we understand the pressure to deliver an incredible experience for your clients’ customers. You aim to exceed expectations, but your internal team is stretched thin. That’s where we come in. Our team has been in your shoes and can provide the support you need. Consider us your secret weapon.
Here are some of our popular service offerings:
- We begin by understanding your goals and sourcing the right type of high-performing staff. We take charge of executing the staffing agency RFP process and handle all aspects of staff agency management including overseeing scheduling logistics and communications.
- We design customized training programs aimed at equipping your staff with the skills and knowledge needed to deliver first-rate service. Our training is adapted to your brand and business requirements, ensuring every customer interaction is a positive and memorable one.
- Leave the logistics to us. We handle everything from planning to execution, ensuring every detail aligns seamlessly with your vision. We manage schedules, coordinate vendors, and oversee all elements to ensure your event runs smoothly and successfully.
Brands We Have Worked With
Are you ready to bring your vision to life?
Let’s connect and discuss how we can partner together to elevate your customer experience.
JAHAAN BLAKE
Game Of Her Own
Founder/CEO
jblake@jahaanblake.com
773-294-7135
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